I have not dropped it or worn it in water, it just popped off. Reading this discussion, it seems like this is a common problem. Although that rep also told me the final decision was up to the depot where the repair request is evaluated when the watch is received. Bottom line, phone support is saying this is damage, not warranty, and the highest level of phone support indicated this was not a known issue. Now they tell me if I send back without screen they may charge me for full replacement and if they do express replacement I could be charged for full replacement. The rep on Monday did not mention it needed approval. Needless to say that Apple Watch Series 7 will be a big. The only reason Id get a new watch is if I had to have a new Watch feature thats not on my current version. So if I already had the watch face, Id spend my money on fun bands. I was informed the replacement was cancelled because it was not approved. The Hermes version has numbers that change hour by hour, while a new Nike face features numbers that move based on a person’s motion. Other brands such as Coach sell Apple Watch bands, too, and theyre a different look compared to the Hermes and Apple bands. Since I had not received the replacement or any communication on it, I called back May 18. On the first call, the apple rep said they would replace. Unfortunately, I did not realize it when the screen popped off and I don't have the screen as the little ribbon holding it was torn but the end is still attached inside the watch. I called apple support because I have apple care+ and am not close to an Apple store. Plus, as always, there are new watch faces, such as the really cool Portraits watch face. While watchOS 7 features included things like sleep tracking on Apple Watch, with watchOS 8 you get the ability to track sleeping heart rate on Apple Watch as well, among many other things. But for most people, I recommended the newest tech that fits in the budget.

There is no one-size-fits-all when it comes to technology. I purchased my Apple Hermes watch on 1/19/16 and on 5/15/17, the watch face fell off. watchOS 8 brings a ton of features to the Apple Watch. When I worked at the Apple Store, I spent weeks in training learning precisely how to match each person with the right tech for them.

New hermes apple watch face issue